Medication Amendment & Correction Protocol

When a prescription error is identified (wrong drug, dose, patient, or duplicate), follow this protocol.

---

Amendment & Correction Protocol

1

Pharmacist flags discrepancy

During PHIS verification, the pharmacist identifies the error

Medication Error

• Medication dosage error
• Wrong patient prescription error
• Wrong medication duration
• Enquiry regarding drug-interaction

2

Pharmacist contacts prescriber

Directly or via SystmOne medication query

• Call directly via phone
• Message via CCMS Messaging Feature
• Send Medication Query ― Mandatory

3

Doctor amends in SystmOne

Corrected prescription re-syncs to PHIS

Amendments

• Choose the wrong medication --> Stopped Medication 🔴
• Represcribe with correct dose/duration
• Save patient profile

4

New medication detail sent to PHIS

New medication entry has been created

• Medication that has been stopped via CCMS will be stopped as well in PHIS (automated sync)
• New represcribed medication entry is now available in PHIS

5

Both systems preserve history

Full traceability is maintained

6

Protocol Illustration

Detailed flowchart illustration

Medication Error Handling

Critical Limitation

Corrections made directly in PHIS by a pharmacist will create a discrepancy between systems. Doctors must always amend prescriptions in SystmOne to maintain a single source of truth.