Unit-Specific BCP SOPs

During a system downtime, each unit at KK Bandar Maharani follows its own fallback Standard Operating Procedure (SOP) to ensure safe and continuous service delivery.

Staff must first follow the General BCP Activation Process, before proceeding with their unit's respective downtime SOP.

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Available Unit SOPs

Pharmacy

Prescription handling, manual dispensing, and medication tracking when CCMS-PhIS is unavailable

Procedure Room

Procedure Room 8 fallback workflow for clinical documentation and workload tracking during CCMS downtime

Wound Care

Wound care and dressing appointment workflow using manual documentation methods during downtime

QMS Downtime

Manual queue handling and patient flow management when the Queue Management System is malfunctioning

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Planned Unit SOPs

The following unit-specific BCP SOPs are planned for future development:

• Maternal & Child Health (MCH)
• Fever Clinic
• TB, Methadone & HIV/STD Clinics
• NCD Clinic (Diabetes, Hypertension)
• Laboratory Services